In conversation with Christoph Kaltenbach, managing director of Hotel Langenwaldsee

43 rooms

PMS: protel AIR

datenströme happyhotel gestaltungselemente

Please introduce yourself briefly and tell us what makes your hotel or host role stand out.
My name is Christoph Kaltenbach and I run the Hotel Langenwaldsee in Freudenstadt in the Black Forest together with my wife Deborah in the 4th generation. Our greatest wish and endeavour is to develop and modernize our hotel while taking into account our traditions and values and to preserve our beautiful nature.

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Did you or how did you do revenue management before you switched to happyhotel?
Before Happyhotel, it was very cumbersome for us to adjust the prices, as we actually always lacked the time to be able to deal with them intensively enough. So often only “fast, fast” was done, which was of course not efficient enough. Since we have Happyhotel, we have been relaxed and happy, as we know that prices are constantly being monitored and adjusted. We could never have been so fast.

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Why did you choose Happyhotel?
Because we weren't fast enough ourselves or can't spend enough time to adjust prices to occupancy, demand, etc. We also had the feeling that even short-term gaps could be filled much better with the help of happyhotel.

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What do you like best about Happyhotel?
The speed in responding to constantly changing key figures and the time saved for us thanks to happyhotel. It is also noticeable that the more quickly adjusted prices have an effect on the number of bookings.

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Have you already made any noticeable additional sales and if so, by what percentage have you been able to increase your turnover through happyhotel?
Since we have not only re-implemented Happyhotel, but also changed our PMS last year, we unfortunately cannot draw on much data (comparative values), but it is already clear from the first figures of the previous year, which can be compared, that occupancy has increased.

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Is there anything else you'd like to tell us?
We are pleased that we are working with Sebastian and his colleagues and appreciate the competent and friendly communication.

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Christoph Kaltenbach

ceo

Hintergrundinfos

The Hotel Langenwaldsee in Freudenstadt is a family-run hotel for retreat, relaxation and “breathing a sigh of relief”. Nestled in a beautiful park with a private lake, the hotel is surrounded by a picturesque landscape of forest and water.

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